Refund policy

You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the product price. Only qualified, unopened, unused items that are in the original packaging may be returned. The refund may be processed after the product is returned and inspected.

If this was your first order and you made a purchase of over $98, OR if you made a bulk order (multiple units of one product or +7g  of a single product), you do not quality for a refund. Please make a sample order before placing larger orders.

Delays from the shipping carrier do not warrant a refund. We are not in control of the delivery times, shipping route or delays due to weather or local delivery issues once the package is in the possession of the shipping carrier.

Return Processing:
In order to return a product, you must contact info@greenunicornfarms.com and submit a return merchandise authorization (RMA) request. If the item is damaged or defective, please email pictures of damaged or defective merchandise before issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

You are responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.

NOTE: Hemp flower does smell and look like cannabis and is required to be shipped through the USPS shipping system. We go through great effort to remain in good standing with the US Postal Service and always pack orders in scent proof packaging. When you return a product you must take all necessary steps to ensure that the product is well sealed and not leaking any smell. You must also include ALL the original documentation (lab reports and letter to law enforcement). Failure to do so may result in the package getting seized.

Damaged Items:
If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available. If the item is no longer available, we will send identically priced replacement item per customer written approval or provide credit for initial item purchase amount.

Exchange Policy:
You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted and unopened item(s) has returned to us, we will refund you for the item(s). Please check with your customer service agent before placing your new order.

Incorrect Items:
In the rare event that you receive the wrong product contact us with 7 days of delivery, Please include your full name, and photos of the incorrect product, and invoice. We will send the correct products, and a return envelope for the incorrect items.